The loyalty platform for multi-site retail

Loyalty engineered for the live transaction.

Reward every customer at the moment of purchase, at checkout, at the pump and in the app, on a platform built to keep your whole network trading.

Gold member
Reward applied
+214 points

Coffee offer redeemed at checkout, confirmed on the receipt.

Next reward
86 points to go
55 ms
to decide every reward
Trusted by fuel and retail networks in 11 countries

Run it reliably.
Grow it profitably.

Operations

Real-time, integrated and controlled at every site.

Performance

More visits, bigger baskets, longer loyalty.

The platform in numbers
9M+

active customers

5,000+

connected retail sites

500K

transactions every day

55 ms

to decide every reward

11

countries live

Programme performance

More visits. Bigger baskets. Customers who stay.

The same real-time core powers the mechanics that drive visit frequency, basket value and retention across every site.

The operating problem

Your network runs in real time. Your loyalty should too.

Retail estates trade around the clock, across pumps, tills and apps. That takes a platform that never waits for tomorrow.

Decisions happen at checkout, not overnight.

Earn, burn and offer decisions must be final while the customer is still at the till, the pump or in the app. Batch loyalty leaves redemptions missed, receipts disputed and queues at the counter.

The typical loyalty platform

Rewards are calculated in overnight batches, after the customer has left.

LOD.CLUB
How LOD.CLUB solves it
Every reward is decided inside the transaction, with a 55 ms median response.

Legacy POS, forecourt, payment and app systems rarely share one standard. Loyalty ends up waiting for integration projects instead of serving the business.

The typical loyalty platform

Point-to-point interfaces, built per system and per vendor.

LOD.CLUB
How LOD.CLUB solves it
API-first and headless, with file interfaces and an integration layer that works with legacy POS.

Partners, coalitions and currencies turn every point into a liability. Settlement and a full audit trail have to be native, not reported after the fact.

The typical loyalty platform

Liability, fraud and partner settlement handled in separate reports after the event.

LOD.CLUB
How LOD.CLUB solves it
One ledger for every point, fraud limits checked before any award, and liability and settlement reporting built in.

Change has to happen underneath a live estate. Replacing a platform or upgrading POS cannot mean an outage window.

The typical loyalty platform

Replacements need a big-bang cutover and an outage window.

LOD.CLUB
How LOD.CLUB solves it
Phased migration with Parallel Run, and post-outage transaction recovery for queued transactions.
Fuel and convenience

Proven on the forecourt.

20+ years of fuel and mobility retail expertise, built into one programme across pump, shop, payment and app.

Pump and shop in one basket
Payment-linked rewards
Post-outage transaction recovery
Dealer and site network management
Solutions

What is driving the change in your network?

Operators rarely call us to add a feature. They call when something in the estate is already moving. Choose the situation closest to yours.

Security and operations

Certified security. Continuous operation.

Operated under ISO/IEC 27001 and ISO 9001 certified management systems, covering the platform, its operation and the teams who deliver it.

ISO/IEC 27001 certified
ISO/IEC 27001
Information security
ISO 9001 certified
ISO 9001
Quality management
24 7 infrastructure monitoring icon

24/7 infrastructure monitoring

Continuous monitoring, maintenance and controlled releases that do not interrupt trading.

Role based access and segregation of duties icon

Role-based access

Every user sees and changes only what their role allows, with segregation of duties.

Fraud controls and full audit trail icon

Fraud controls and full audit trail

Limits are checked before points are granted, and every movement can be traced.

Architecture briefing

Where is your loyalty programme today?

Replacing a platform, modernising the estate or growing partner programmes: a 45-minute architecture briefing maps what LOD.CLUB would do in your network, with the engineers who run it.